/rant
Brent Lineberry
Web and app developer. Coffee, beer, and running, in any order.
Web and app developer. Coffee, beer, and running, in any order.
/rant
Good customer service is allowing knowledgeable and helpful people be knowledgeable and helpful. Let them solve the problem.
Anything that is top-down, forced customer service results in bad customer service.
Scripts are a bad customer experience.
Telling me multiple times how your goal is the best customer experience is a bad customer experience.