Good customer service is allowing knowledgeable and helpful people be knowledgeable and helpful. Let them solve the problem.
Brent Lineberry
Web and app developer. Coffee, beer, and running, in any order.
Web and app developer. Coffee, beer, and running, in any order.
Good customer service is allowing knowledgeable and helpful people be knowledgeable and helpful. Let them solve the problem.
Anything that is top-down, forced customer service results in bad customer service.
Scripts are a bad customer experience.
Telling me multiple times how your goal is the best customer experience is a bad customer experience.
Have you noticed how companies that really try and stress customer service are really bad about it?